Frequently asked questions

What are the shipping times?

The Valuee™'s goal is to get the package to the customer's home as quickly as possible. 

The Valuee™ provides a tracking code to view the status of your package.

All orders are delivered in 6-12 business days from when they are shipped.

Free Shipping to Italy.

Shipping available worldwide in 6/12 business days.

After how long will I receive my tracking code?

1-2 working days.

How do I choose the correct size?

You can consult the size guide but we recommend that you contact us at our Instagram page @thevaluee or via Whatsapp at +39 353442660 to get advice on your correct size.

Warning: For Diamond and Blassed Jeans we recommend one size up from the size guide as they fit smaller than the other models.

How can I pay?

We accept all payment methods that provide maximum reliability and security to the customer, such as PayPal, ApplePay and all credit cards .

In order to pay by bank transfer contact us on Whatsapp at +39 3534426605.

When I receive my order do I get a confirmation number?

Yes, after each successful order, the customer will receive a message via email with the order confirmation and reference number.

If you do not receive the email please contact our support.

Who can I contact if I have problems with my order?

All inquiries can be forwarded via Whatsapp to +39 353442660 or directly to the contact us page, we have an always active and very attentive support team.

We make sure that the problem is solved as quickest possible.

If I enter my e-mail address, will I sell my information?

We do not sell any information to our customers, the emails are only for tracking orders and sending newsletters with coupons of our promotions and discounts.

Do I (the customer) have to pay customs fees?

For most countries, you will not have to pay customs duties.