FAQ
How long does shipping take?
Our goal is fast, reliable and fully transparent delivery.
Every order comes with a tracking number, so you can follow your parcel in real time until it arrives.
Delivery times
All orders are delivered within 6–12 working days of dispatch.
Shipping
- Free across the EU
- Available worldwide with delivery in 6–12 working days
Our promise: a simple, secure and on-time shopping experience.
When will I get my tracking number?
You'll receive your tracking number by email 2-4 working days after your purchase.
How do I find the right size?
You'll find the size guide right on the product page of each item.
You can also use the size calculator for extra help choosing.
Still unsure? Our customer service will gladly recommend the best size: message us on Instagram (@thevaluee) or on WhatsApp at +39 353 442 6605.
That way you get the right size and avoid any issues with your order.
How can I pay?
We accept all major secure payment methods, including PayPal, Apple Pay, Klarna and credit cards.
To pay by bank transfer, message us on WhatsApp at +39 353 442 6605.
Will I get an order confirmation?
Yes, after every successful order you'll receive an email with your order confirmation and order number.
If the email doesn't arrive, please contact our WhatsApp support.
Note: check your spam folder too – emails sometimes end up there.
Who can I contact if there's a problem with my order?
For any issue, message us on WhatsApp at +39 353 442 6605 or use our Contact page.
Our support team is always here for you and will help you sort it out fast.
Do I have to pay customs duties?
No, you won't pay any customs duties.
What's your return policy?
If you're not happy with your purchase, you can request a return within 14 days of delivery.
Items must be unworn and in the same condition you received them, with all tags and original packaging.
To start a return, message us on WhatsApp at +39 353 442 6605 or use the Contact page.