Frequently Asked Questions
What are the shipping times?
Our goal is to ensure our customers a fast, reliable, and fully transparent delivery.
For every order, a tracking code is provided, allowing you to monitor the shipment status in real time until delivery.
Delivery times
All orders are delivered within 6–12 business days from the shipping date.
Shipping
- Free in Italy
- Available worldwide with delivery times of 6–12 business days
We are committed to offering you a simple, secure, and timely shopping experience.
How long will it take before I receive my tracking code?
You will receive the tracking code by email within 2-4 business days after purchase.
How do I choose the right size?
You can check the size guide directly on the product page of the item you are interested in. Additionally, you can use the size selector for extra help in choosing.
If you still have doubts, our customer service is available to advise you on the best size: you can contact us on Instagram (@thevaluee) or on WhatsApp at +39 353 442 660. We will be happy to help you choose the right size and avoid issues with your order.
How can I pay?
We accept all major secure payment methods, including PayPal, Apple Pay, Klarna, and credit cards.
To pay by bank transfer with cash on delivery, contact us on WhatsApp at +39 353 442 6605.
When I place my order, do I receive a confirmation number?
Yes, after each successful order, the customer will receive an email with the order confirmation and the reference number.
If you do not receive the email, please contact our Whatsapp support.
Attention: also check the spam folder, as emails can sometimes end up there.
Who can I contact if I have problems with my order?
For any issues, contact us on WhatsApp at +39 353 442 6605 or through our Contact Us page.
Our support team is always available and will help you resolve the matter quickly.
Do I (the customer) have to pay customs duties?
For most countries, you will not have to pay customs duties.
What is the return policy?
If you are not satisfied with your purchase, you can request a return within 14 days of delivery.
The item must be unused and in the same condition as it was received, with any tags and original packaging.
To start the return process, contact us on WhatsApp at +39 353 442 6605 or through the Contact Us page.