Politique de remboursement

Return Policy

Our priority is to ensure the full satisfaction of our customers. If for any reason you are not satisfied with your purchase, you may return the item in accordance with the conditions outlined below.

1. Return Period

- Returns can be requested within 14 days from the date the order is delivered.

- Items must be unused and all original tags must still be attached.

- Items must be returned in their original packaging.

2. Size or Product Exchange

- If you would like to request an exchange, please follow the same return procedure and specify the new item you would like to receive.

- Once the returned item has been received and inspected, the replacement item will be shipped.

4. Return Procedure

At the moment, returns cannot be processed independently through our online return portal.

To request a return, you must contact our Customer Service team via WhatsApp at **+39 353 442 6605**. Our team will provide you with all the necessary instructions, including the return shipping address, and will assist you with your return or exchange request.

Customers must only ship the product after receiving the appropriate instructions from our Customer Service team.

It is mandatory to include a note inside the package indicating the **order number or the name used when placing the order**, so that we can correctly identify the return. If this information is missing, we cannot guarantee that the return will be processed correctly.

5. Return Shipping Costs

- Return shipping costs are the responsibility of the customer.

- Customers are free to choose their preferred shipping carrier. We recommend contacting our Customer Service team via WhatsApp before shipping the return in order to receive the correct instructions and avoid any issues.

- If the return is due to an error on our part (e.g. an incorrect or defective product), the return shipping costs will be reimbursed.

6. Refund

- Once the returned item has been received and inspected, the refund will be processed within **7 business days**.

- The refund will be issued using the same payment method used for the original purchase.

- Any original shipping costs are non-refundable.

For any questions or assistance, our Customer Service team is available via **WhatsApp at +39 353 442 6605** or by email at **[info@thevaluee.com](mailto:info@thevaluee.com)**.